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RAYMAX Service & Support Benefits

Pre-service

After sales-service

Installation Service:We will provide English training videos and user manuals for machine installation, operation, maintenance and troubleshooting, as well as technical guidance via e-mail, phone or wechat when you encounter installation, use or adjustment problems.

If necessary, we can send technicians to customer’s factory for installation and pre-running of the machine. (Customers need to pay the relevant fees)

Training Service:Professional guidance and training to ensure the normal operation. Our technician is available to your factory and offer training of how to use our machines. As well, you may send your technician to our company to learn how to operate machines.

Frequently Asked Questions

A: Tell us the Max Working area, the material and its thickness you want to cut, we can help choose the best suitable machine.

A: We are a manufacturer. Our company was founded in 2001, and has more than 21 years of production experience.

A: Our company is in Maanshan, Anhui Province, which is only half an hour’s drive from Nanjing Lukou Airport. If you visit our company, we will arrange a special bus to meet you at the airport.

A: Quality is priority factor for the development our cooperation 20 years. We have CE and ISO certifications.

A: Yes, of course, welcome you visit our factory and check our machine quality on spot. After you confirm the coming time, tell me in advance, then we will go to airport or train station to pick you up on time. And one professional will together with you in the factory, any question will be solved on spot as first time.

A: Generally, we will deliver the goods within 30 days. If the machine belongs to non-standard customized products, the time will be longer, but the longest time will not exceed 50 days.

A: Welcome, we are looking for Global agent we will help agent improve the market and supply all the

service like machine technical problem or other after-sales problem.

A: T/T, L/C, Western Union, Paypal, Alibaba Secure payment, etc. 30% deposit and 70% payment before delivery. If you are our special customer, we can accept better payment method.

Talk to the experts

Not sure which tool holder you need? Get in touch with our experts to find the right product for your bending needs.

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